Warranty & Returns
Company offers a one (1) year warranty for marked products purchased from the Webstore of PNTHR and/or an authorized third party seller. Company also offers a three (3) months warranty for marked products purchased from the Webstore of PNTHR and/or an authorized third party seller. Any product marked with the Company warranty label is warranted to be free from defects in materials and workmanship under normal use for a period of one (1) year or three (3) months starting on the original purchase date. Company will determine whether to repair or replace a defective product with the same product or one of equal or lesser value after evaluating any claim to our limited warranty. All products claimed under warranty will be subject to review for authenticity.
The Company warranty does not cover:
- Misuse, lack of care, mishandling, accident, abuse and/or other abnormal use
- Use of the original product other than for its intended purpose
- Damage caused by improper or unauthorized repair or maintenance
- An original product that has been modified or altered
- Normal wearing and/or tearing of original product use
- Any product that is not manufactured by Company, (including without limitation, any non-PNTHR product that issued in connection with the Company original product)
- Damages to any non-PNTHR product, including but not limited to:
- Device damage or loss of data
- Customized and/or custom printed product
- Product purchased through unauthorized resellers
- Promotional items and/or incidental and/or consequential damages
- You specifically agree that Company shall not be liable for any special, incidental, indirect, punitive, and/or consequential damages for breach of any warranty of any type on any Company product.
Warranty claims are handled directly by Company through PNTHR by emailing Warranty@PNTHR.com. Please email Warranty@PNTHR.com with the following information if you would like to submit a warranty claim:
- Your first and last name
- The seller of the product
- Authorized third party
- Your Order Confirmation Code (OCC)
- How the device malfunctioned
- Photos and/or videos as evidence if possible.
The Company return policy applies only to PNTHR customers who purchased a product from our Webstore. You have thirty (30) days after the purchase date to return a product for a refund. You will not receive a refund for returned products that are counterfeit or damaged due to misuse, lack of care, mishandling, accident, abuse, and/or abnormal use.
If you are not satisfied with your purchase, you may return the unopened product for a replacement or refund of the purchase price provided the following conditions are met:
- Product subject to a return request must have been purchased directly from PNTHR
- A return request must be submitted to Return@PNTHR.com within thirty (30) days of original purchase
- The request is made with a valid Order Confirmation Code (OCC) from PNTHR
- Company approves the request and issues an authorized Return Code (RC)
- The return is post-marked within thirty (30) days of PNTHR issuing your authorized Return Code (RC)
- Customer is responsible for all cost associated with returning product to Company
- Returned product must be unopened and in like-new, resalable condition
- Shipping charges are non-refundable
- Your first and last name
- Your PNTHR Order Confirmation Code (OCC)
- Your Shipping Address
The Return policies apply to the direct end purchaser of the product. They do not apply to dealers, distributors or any third parties in a distribution chain who purchase product for resale, nor does it cover products purchased through online auction websites or unauthorized Company channels.
PNTHR and all materials on PNTHR are provided without warranted information of any kind, either expressed or implied. Company will strive to keep PNTHR and the Webstore information accurate and up to date, but makes no claims, promises or guarantees about the accuracy, reliability, completeness, or adequacy of the information provided. Company disclaims all liability for errors, inaccuracies or omissions that, from time to time, may be contained on PNTHR.