Frequently Asked Questions

What types of products does PNTHR® offer?

PNTHR® specializes in innovative accessories designed to protect and clean your devices. Our product range includes the Hide™ Case and Hide™ Microfiber, which utilize advanced microfiber technology to ensure effective cleaning and protection while maintaining a stylish aesthetic.

How do the antimicrobial properties of your products work?

The antimicrobial properties of our products are designed to inhibit the growth of bacteria on the surfaces of your devices. This is achieved through the incorporation of specific materials that actively reduce microbial presence, ensuring that your devices remain cleaner and safer to use.

What is the return policy for PNTHR® products?

Customers have thirty (30) days from the purchase date to return products for a refund, provided the items are unopened and in new, resalable condition. Returns must be initiated by contacting our support team with a valid order confirmation code.

How can I contact PNTHR® for support or inquiries?

You can reach our support team via email at Team@PNTHR.tech or by phone at (801) 410-0004. For more detailed inquiries, please refer to our contact page on the website.

What should I do if my product is damaged upon arrival?

If your product arrives damaged, please contact our support team within thirty (30) days of receipt. We will require photographic evidence of the damage to process your claim and arrange for a replacement or refund.

Are there any specific care instructions for maintaining the Hide™ Microfiber?

To maintain the effectiveness of the Hide™ Microfiber, it is recommended to wash it regularly according to the care instructions provided with the product. Avoid using fabric softeners, as they can reduce the microfiber's cleaning efficiency.

What shipping options are available for PNTHR® products?

Shipping options may vary based on your location and the shipping provider used. For detailed information regarding shipping methods and estimated delivery times, please refer to the shipping policy on our website.

Can I track my order after it has been shipped?

Yes, once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment until it arrives at your designated address.